You can register for or log in on the Hermes website with your myHermes Business user account. The user account is assigned to you by Hermes.
You can view your shipment information with your myHermes Business user account. You will be shown information about the shipment history, as well as delivery forecast, delivery location, proof of delivery, shipment messages, booked additional services, recipient data and much more.
You have the option of ordering returns pickups for an existing shipment or without a shipment reference. You can also request services (e.g. PreferredParcelShop or PreferredAddress) can be booked directly on the shipment via the myHermes Business user account.
In addition, you have various search options, such as searching for the shipment number, customer reference number, receipt number or recipient data. You also have the option of starting a multiple search via an Excel file to search for multiple shipments at the same time.
We process the data entered by you exclusively for the purpose of making the services of the myHermes Business user account as well as the agreed myHermess Business services available and to provide them to you. Any transmission of the data to third parties is made only to the extent necessary for providing our services.
The following data are stored in your user account:
The legal basis for data processing in connection with the myhermes Business account is Article 6(1)(b) GDPR.
Your myHermes Business user account remains available to you until you terminate our contractual relationship. When you terminate our collaboration, we will block the data until we no longer need them for the processing and performance of the contract. We will also erase the data when we are no longer required by law to retain them.
You can have your data corrected at any time by contacting your personal contact person.
Possibility of revocation, objection and erasure
When you end our contractual relationship, we will block the data until we no longer need them for the processing and performance of the contract. We will also erase the data when we are no longer required by law to retain them.
For the processing and performance of the contract, your data will be transmitted to the following service providers:
Salesforce.com inc.
Salesforce Tower
415 Mission Street, 3rd Floor
San Francisco, CA 94105
In principle, we have commissioned the processing of your personal data in the European Union. Nevertheless, your personal data may be processed in the United States of America (USA). The European Commission has not adopted an adequacy decision on the USA. We have therefore secured the level of data protection with suitable guarantees within the meaning of Article 46 GDPR.
You are not obliged to disclose any personal data. However, if you want to use the above functionalities, the opening of the customer account is mandatory./it is indispensable that you open a customer account.
Personal data is processed and logged when the online service is used while being logged in. This is done to ensure the security of the portal and to protect user data as well as customer data in the portal. The processing also serves to fulfil the contracts concluded with you and to respond to your enquiries.
When you use certain features of our website while logged in, the following (personal) data is collected:
Data about the logged-in user:
Data relating to the use of a function:
Shipment details when using a function
The legal basis in this context is Art. 6 (1) (f) GDPR. Our legitimate interest in data processing lies in the protection of customer and user data. Your interest in confidentiality takes second place. Without the processing of your personal data, it is not possible to use the above-mentioned services.
The data will be deleted as soon as it is no longer required to fulfil the purpose for which it was collected. The data will be deleted at the earliest after 7 days and at the latest after 3 years.
The collection and processing of data for the aforementioned purposes is absolutely necessary for the operation of the Hermes website. Consequently, there is no possibility for you to object.
This website is operated by:
Google Ireland Limited
Gordon House, Barrow Street
Dublin 4
Ireland
In principle, we have commissioned the processing of your personal data in the European Union. Nevertheless, your personal data may be processed in the United States of America (USA).
You are not obliged to provide personal data. However, it is not possible to use the above-mentioned services without the above-mentioned personal data.